UMC Seasonal Technology Retail AssistantVacancy No: 286
Job Details Status: Open
Must be available to work during Summer Welcome (June 1 - July 11, 2018).
This position is located in Columbia, MO.
The Mizzou Store - TigerTech is responsible for supporting the academic mission of the University of Missouri, as well as supporting the MU brand through the sale of technology product including, but not limited to Apple and Dell computer systems and devices.
This position is primarily responsible for performing various customer service and retail sales functions.
Provide the highest level of customer service; including approaching customers with a proper greeting, inquiring about their needs, maintaining a positive and friendly attitude, and helping customers with their purchases, whether it is in person or on the phone. Create a positive shopping experience for the customer by demonstrating knowledge, care and interest, and passion. Resolve customer complaints in a timely, positive manner. Refer unresolved customer complaints to the appropriate department or individual.
Maintain thorough sales knowledge of all technology departments within TigerTech, as well as a functional understanding of how textbooks are organized, where clothing items are back-stocked, how general reading books are arranged, etc. Remain proficient at operating a cash register to answer questions, and also supplement cashier staff, especially during peak times.
Maintain an effective and professional sales floor by ensuring that all aspects of the sales floor remain stocked, well merchandised, and clean according to established guidelines. Develop displays and product relocation as directed by student or department supervisors.
Ensure proper inventory controls are administered in a way to prevent loss. Advise department supervisors when inventory levels on the floor are not adequate. Utilize inventory worksheets to administer ad-hoc physical inventories to identify potential discrepancies. Maintain back stock according to established procedures including maintaining a well-organized stock room, proper back stock inventory levels, etc.
Coordinate and assist with event planning and special promotions, including sidewalk sales, weekly specials, anniversary sales, holiday shopping events, summer welcome specials, homecoming weekend, graduation fair, football games, and others.
Maintain current knowledge of point of sale/computerized inventory control system.
Assist in training, coaching, motivating, disciplining, and evaluating part-time and seasonal employees.
As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our University Stores mission.
Functional supervision is received from department and/or student supervisors, as well as the store manager.
No supervision exercised, but may assist in training or mentoring other students or part-time employees.
Ability to communicate and comprehend verbal and written information/instruction.
Visual perception sufficient to examine merchandise and cash at close range.
Manual dexterity to handle cash, credit cards, etc. and operate a register.
Math skills sufficient to perform sales transactions.
Ability to stand for the duration of the assigned shift.
Ability to do light lifting for handling merchandise and products.
Ability to reach, bend, squat, climb, etc. as necessary to stock or retrieve merchandise.
The ability and patience to listen and understand the speech of a diverse customer base considering cultural demographic, geographic and other important factors influencing communication.
Ability to work 20 hours per week minimum during Fall and Winter semesters, and 25 hours per week minimum during back-to-school rush.
Proven ability to work well without direct supervision.
Work history showing a high level of customer service, dependability, and professional attitude.
Experience using Apple, Dell, Microsoft Office, and other technology product preferred.
Experience and/or understanding and interest of the retail industry indicating knowledge of customer service and merchandising techniques.
Previous retail or customer service experience.