MizzouMade - Residential Desk AttendantVacancy No: 281

Job Details Status: Open


Position Type : Part-Time
Start Date: 08/06/2018 - End Date: 05/11/2019
Salary Range: $0.01 (15 - 20 hrs/week)
Position Openings: 75

Position Specific Details

Benefits of joining the MizzouMade employment program:

  • Receive a full room waiver applied to your Residential Life 2018-2019 housing contract
  • On campus employment
  • Real work experience
  • Walk to work in minutes

To take part in the MizzouMade Employment Program, you must be a returning student for Fall 2018, be enrolled in at least six on-campus credit hours and have an active housing contract. Learn more about eligibility and requirements.

Click here to Complete your housing contract and select your room.


Summary

These positions are customer service centric. Residential Desk Attendants are part of a team who represent the student spirit of Residential Life serving as the initial contact point through various customer interaction mediums that includes all hall information desks, along with email and phone communication. To provide exceptional service, ensure desk coverage during campus closures, support desks during university breaks, and provide prompt coverage during shift gaps, the Residential Desk Attendant will live on campus in an assigned room.

Residential Desk Attendants are responsible for the day-to-day operations of the hall information desks. This include organizing and sorting mail, updating the rosters for the respective hall, managing the keys and room reservations for the respective hall, maintaining the appearance of the desks and lobby areas, facilitating the Room Inventory Condition Checklist process, and other functions necessary for the success of the Residential Life. Residential Desk Attendants are an extension of the Residential Life brand and are on hand to offer guidance and information on Residential Life and Mizzou to residents, prospective students, visitors, faculty, staff, administrators and alumni.


Description

Residential Desk Attendants will perform some or all of the duties listed below and may be assigned to work in one or more service areas or functions.

Provide excellent customer service to all Residential Life residents and visitors by being welcoming and approachable. This includes greeting people when they walk into the hall, smiling, verbally and physically acknowledging people, and taking the initiative to be friendly. Have intentional interactions with residents within the hall and build a relationship with them.

Manage the front desk operations. Read and fill out the Communication Log. Complete a shift checklist. Answer the desk phone and manage the front desk email. Answer the on call phone for student staff when necessary. Keep the desk, back room, and the lobby clean and presentable.

Organize and sort mail in their respective halls. Help locate and distribute packages that may have been misplaced.

Facilitate the Room Inventory and Condition Checklist. Update the roster for the hall. Communicate with the appropriate supervisor when a room move takes place.

Serve as a pulse point for communication with administration, full-time support staff and other student staff regarding concerns, suggestions, and problems involving the day-to-day operations of Residential Life.

Manage room reservations and keys for spaces within the building. Assist with the key kiosk when residents have trouble with their key cards. Check out key cards for IT and Maintenance when needed.

Be a brand ambassador for Residential Life and the University of Missouri. Have knowledge of Residential Life, Dean of Students, and Student Affairs to be an exceptional resource. Refer students to resources on an off campus.


Additional Responsibilities

Receive training on a wide variety of MU programs and offerings and appropriate delivery methods.

Attend and participate in periodic staff meetings and all training sessions scheduled by the department.

Participate in special projects to improve or expand the services offered by the Residential Life.

As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our Residential Life and Student Affairs mission.

Supervision Received

Administrative and functional supervision received from the full-time and Senior Desk Attendant assigned.

Supervision Exercised

No supervision exercised.


Physical Requirements

Position requires sitting, standing, and walking.

Must be able to bend, squat, and reach on occasion.

Capable of lifting, moving, and transporting materials on occasion.

Duties imply the use of a computer and other office technology involving fine finger movements.

Communicate orally and in writing with various audiences.


Qualifications

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required as long as the student was enrolled in the spring semester and is pre-enrolled for the fall semester.

Ability to work a minimum of 15 hours per week, on a regular basis, during the Fall and Winter semesters.

Possess a positive and friendly disposition, flexibility, and good communication skills.

Flexible scheduling options (mornings, nights, weekends).

Ability to work during breaks and intersessions.

Additional Qualifications

The applicant should have exceptional communication skills, with an outgoing personality and ability to greet strangers, excitement for public speaking, passion for involvement and enthusiasm for Mizzou, strong organizational skills, good time-management skills, reliability, a sense of commitment to the work place, and the ability to work with a variety of people.

Prior customer service experience is helpful.

Demonstrated ability to professionally and articulately communicate in writing.

Ability to perform precise data entry and familiarity with databases, spreadsheets, word-processing, etc.